If you are a Bank of America mortgage customer and you want to completely pay off your mortgage balance, you need to:
- Call the Bank of America Loan Servicing Department. The phone number is 1-800-669-6607. (You will need your loan number.)
- Get your loan payoff amount. This will have an expiration date, meaning you must pay off the balance by that date in order for the payoff amount to still be valid. If you do not pay it off in time, the payoff amount will increase, and you’ll have to go through the process again. (You will also get the mortgage payoff address at this time; Bank of America does not publish this address online.)
- If for some reason your payoff quote is over the actual amount owed for your final payment, your refund check will be sent within 20 business days.